Privacy policy.
In this document, “we”, “our” or “us” refers to Trade Travel Pty Ltd registered in Australia with ACN 061 591 375. The purpose of this privacy policy (Policy) is to set out the approach Trade Travel (ACN 061 591 375) will take in relation to the collection, storage, use and disclosure of personal information we obtain from persons with whom we deal, including users of our website (www.tradetravel.com.au). This is a notice to inform you of our policy about all information that we record about you. It covers both information that could and could not identify you and information. This policy has been developed in accordance with the Privacy Act 1988 and the Australian Privacy Principles. We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our web site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not accidently fall into the hands of a third party.
Our policy is both specific and strict. It complies with Australian law.
Last updated: January 2026
Trade Travel Pty Ltd (“Trade Travel”, “we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Policy applies to visitors to our website www.tradetravel.com.au and to customers and individuals we deal with in the course of providing travel services.
What personal information we collect
We collect personal information that is reasonably necessary to provide our services, including when you make an enquiry or booking with us.
This may include:
Name, address, phone number and email address
Date of birth and passport details
Emergency contact details
Payment and billing information
Travel preferences and booking history
Frequent flyer or loyalty details
In some cases, we may also collect sensitive information (such as health, dietary or mobility requirements) where necessary to arrange your travel. We only collect sensitive information with your consent.
If you provide information about other travellers, you confirm that you are authorised to do so and that they consent to us handling their information in accordance with this Policy.
How we collect personal information
We may collect personal information when you:
Contact us by phone, email, post or via our website
Make an enquiry or booking
Subscribe to newsletters or marketing communications
Interact with us on social media
How we use your information
We use your personal information to:
Provide travel products and services
Process bookings, payments and invoices
Communicate with you about your enquiry or booking
Arrange services with airlines, tour operators, accommodation and other suppliers
Send marketing communications (where permitted by law)
Improve our services and customer experience
Meet legal and regulatory obligations
You may opt out of marketing communications at any time by using the unsubscribe link or contacting us directly.
Disclosure of personal information
We may disclose your personal information to:
Airlines, accommodation providers, tour operators, transport providers and insurers
Payment processors and booking systems
Professional advisers (such as accountants or legal advisers)
Government authorities where required by law
We do not sell or rent your personal information to third parties.
Overseas disclosure
Some travel service providers are located overseas. Your personal information may be disclosed to overseas recipients where necessary to arrange your travel.
While we take reasonable steps to protect your information, overseas recipients may not be subject to Australian privacy laws.
Cookies and website analytics
Our website uses cookies and similar technologies to:
Enable essential website functionality
Analyse website traffic and performance
Improve your browsing experience
You can disable cookies through your browser settings, however this may affect website functionality.
Data security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. We retain personal information only for as long as necessary or as required by law.
Access and correction
You may request access to the personal information we hold about you, or request corrections if the information is inaccurate, incomplete or out of date.
Complaints
If you believe we have breached your privacy, please contact us using the details below. We will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
Contact us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us
Trade Travel Pty Ltd
Phone: 1800 034 439
Email: bookings@tradetravel.com