Terms of service of Trade Travel international tours

HOW TO CONFIRM YOUR PLACE ON THE TOUR

A $500.00 deposit will be required for this tour by nominated deposit date. Payment of your deposit and the signed booking form will secure your place on the tour and you will receive confirmation in writing. Please refer to your confirmation letter for payment deadlines. If payment is not received by the due date, Trade Travel reserves the right to cancel your place on the tour and you will incur cancellation fees. CHANGES TO YOUR BOOKING Any changes to your booking once the deposit has been received may incur amendment fees. Please check these details when requesting changes.

CANCELLATION OF YOUR BOOKING & INSURANCE

The reservations we make on your behalf or groups behalf are subject to cancellation fees from all suppliers, making it necessary to enforce strict cancellation policies. If you cancel a reservation prior to the departure of your tour the following cancellation fees will apply: We strongly recommend that you take out travel insurance to cover you against illness or accident, cancellation fees, loss of luggage, etc. in the unfortunate event that you have to cancel from the tour. Deposit amount of $55 is non refundable at time of booking. Deposit amount of $500 is non refundable from 28 April, 2023. All payments from 16 June, 2023 100% cancellation fee will apply.

REFUND PROCESSING FEE

Please note there will be a $50.00 fee applicable for all refunds to cover costs of processing the payment. This fee is applicable on all cancellations received for all Tour/Holiday bookings.

TOUR PRICE

All pricing are based on rates (including foreign exchange rates & taxes) known at time of printing. Prices are subject to increase without notice. If such rates change prior to final payment date passengers will be advised of new tour price accordingly. Government / Airport tax increases and currency fluctuations are beyond Trade Travel’s control.

PASSPORTS/VISAS

A valid passport is required for each person traveling on this tour. Your passport must be valid for at least 6 months from your intended date of return back to Australia. Visa’s may be required, you should contact the Consulate for further details.

CONFIRMATION LETTER/ITINERARY CHANGES & LIABILITY

The terms and conditions are provided at the time of booking, however your Confirmation Letter will override any Terms and Conditions on this form. Please refer to this document for the most up-to-date booking details. Trade Travel does not accept liability for failure on the part of third party Suppliers whose responsibility is confined to their own operations. Trade Travel reserves the right to alter or omit any part of the itinerary or change of reservation, features and/or means of conveyance without notice. Trade Travel reserves the right to cancel the tour should it not reach minimum numbers and clients will be notified prior to departure should this occur.

PAYMENTS AND BOOKINGS - BOOK WITH CONFIDENCE

All payments made to Trade Travel are held in Trust and are protected by our Consumer Protection Insurance, this way we can give our clients the Peace of Mind that all funds are held safely.

ROOM REQUESTS

Please note Trade Travel cannot provide a 100% guarantee for room requests – we will endeavour to cater for them as best as possible but these are at the discretion of the Resort/Motel only and certain requests are not always available, such as ground floor, and not all properties offer a lift service. Assistance will be provided where needed for luggage delivered to rooms if on higher levels.

TOUR GUIDES/AIRLINES/TOUR OPERATORS AND PARTNERS

Many of our tours include the use of airlines, tour companies, hotels, restaurants and attractions. All suppliers are taking initiative for the future to provide a valuable service with COVID-19 as part of our normal. Our office will work closely with our partners to assist them in every way for the safety of our clients for them to travel safely. All tours and bookings made with Trade Travel are monitored and updates are sent to our clients based on their departure date. Restrictions are changing regularly and it is important we adhere to the Government health authority advice and we are confident all our suppliers are committed to these guidelines. Trade Travel will ensure that each tour is escorted by a tour host where required and will assist the group on a day to day basis.

FITNESS LEVEL ON TOUR

In order to get the most from our tours, it is recommended all passengers have a reasonable level of fitness. If passengers are unsure it is important that they speak to a medical professional regarding all travel factors before a booking is made. Tours must operate in a timely manner and it is important passengers understand delays can cause components to be removed from the itinerary which can affect the enjoyment of the tour for other passengers. It is encouraged you carefully study the itinerary to assess your capability of participating. Please contact our office and check with our travel consultants if you have any questions regarding the itinerary and they will be happy to assist.

DONALD SIMPSON COMMUNITY CENTRE SPECIAL CONDITIONS

The Donald Simpson Community Centre reserves the right, with absolute discretion, to exclude or terminate a tour without refund of, anyone who: (a) Is unable to cope with the requirements of any aspect of the tour or requires services or facilities which are not available. (b) Engages or has engaged in undesirable behaviour or who interferes with the enjoyment or jeopardises the safety or comfort of other tour participants